Delivery Services

 

Delivery Services
We offer free UK and most international delivery. We deliver in the United Kingdom using Royal Mail and internationally using either DPD, DHL & Parcelforce, as most appropriate. To find the countries we ship to along with delivery details by country (including courier and aimed for delivery time) please see 'Delivery'. These details are also part of the checkout process, ahead of order confirmation. 

We process and despatch UK & Parcelforce international orders approved before 3pm (UK time) on a working day (Monday to Friday inclusive) during that day. We process and despatch international DPD orders approved before 10.30am (UK time) on a working day during that day. We process and despatch international DHL orders approved before 12.30pm (UK time) on a working day during that day. At weekends and after the relevant cut off times above on a working day, accepted orders are processed and despatched during the following working day (Monday to Friday). We shall email you once we have despatched your package. Processing of orders is done in a COVID-19 secure way.

Despite our endeavours to despatch quickly, delivery times can end up being longer than the stated aimed for delivery times during busy periods (e.g. Christmas), due to local customs house delays and in some specific locations due to the ongoing COVID-19 pandemic. Regrettably, these are beyond our control. Please note that most postal and courier services have amended the way they deal with packages requiring a signature as a result of COVID-19.

United Kingdom:
Royal Mail Signed For© 1st Class. 1-2 working days delivery aim. Free delivery.

Australia:
DPD or Parcelforce. 4-9 working days delivery aim from day after despatch. £10 delivery charge.

Austria:
DPD. 4 working days delivery aim. Free delivery.

Belgium:
DPD. 4 working days delivery aim. Free delivery.

Canada:
DPD. 3-7 working days delivery aim. Free delivery.

Denmark:
DPD. 5 working days delivery aim. Free delivery.

France:
DPD. 3-5 working days delivery aim. Free delivery.

Germany:
DPD. 3-5 working days delivery aim. Free delivery.

Greece:
DPD. 4-8 working days delivery aim. £6 delivery charge.

Hong Kong (Hong Kong Island, Kowloon):

DPD. 3-6 working days delivery aim. Free delivery.

Ireland:
DPD. 3 working days delivery aim. Free delivery.

Italy:
DPD. 5 working days delivery aim. Free delivery.

Japan:
DPD. 4-7 working days delivery aim. Free delivery.

Liechtenstein:
DPD. 4 working days delivery aim. Free delivery.

Luxembourg:
DPD. 4 working days delivery aim. Free delivery.

Malaysia:
DPD. 4-7 working days delivery aim. Free delivery.

Monaco:
DPD. 2 working days delivery aim. Free delivery.

Netherlands:
DPD. 4 working days delivery aim. Free delivery.

New Zealand:
DPD. 5-8 working days delivery aim. £10 delivery charge.

Norway:
DPD or Parcelforce. 3-7 working days delivery aim. £6 delivery charge.

Portugal:
DPD. 4-6 working days delivery aim. Free delivery.

Singapore:
DPD. 4-9 working days delivery aim. Free delivery.

South Africa (Eastern Cape, Free State, Gauteng, KwaZulu-Natal, Western Cape):
DPD. 4-7 working days delivery aim. Free delivery.

Spain:
DHL. 4 working days delivery aim. £6 delivery charge.

Sweden:
DPD. 6 working days delivery aim. Free delivery.

Switzerland:
DPD. 4 working days delivery aim. Free delivery.

Taiwan:
DPD. 3-5 working days delivery aimFree delivery.

United States of America:
DPD. 4-8 working days delivery aim. Free delivery.

Taxes, Duties and Clearance Charges
There is no VAT/sales tax charge on any item or service available on this website. This means that delivery costs for every country remain as stated.

Where delivery is outside of the UK, you may be liable to pay customs duties, taxes and clearance charges once the package reaches your country as all goods and services on this website are provided Delivery Duties Unpaid (DDU). Please contact your local customs office for further information. An Otway & Orford pocket square meets EU criteria of being a product of the United Kingdom. Please also note that items delivered outside the UK may be inspected by the local customs office. F For Freddie Limited trading as Otway & Orford is unable to take responsibility for paying any customs duties, taxes and clearance charges or advise on them.

Delivery Restrictions
Whilst we deliver internationally, we do not deliver everywhere. A small part of this is due to there being some countries and regions within countries that we are unable to ship to for reasons of conflict, fraud, embargo or political and other extenuating circumstances. We are unable to deliver to PO boxes in any country or to BFPO addresses. We apologise for any inconvenience and disappointment this may cause.

Returns Policy
Details of our Returns Policy can be found at Returns Policy