Shipping Services
Shipping Services
We are currently offering free delivery in England, Scotland and Wales, see below for details.
We deliver in England, Scotland and Wales using Royal Mail and internationally using either DPD, DHL, Royal Mail or Parcelforce as most appropriate. To find the countries we ship to along with delivery details by country (including shipper, shipper options and aimed for delivery time and cost) please see below. These details are also part of the checkout process, ahead of order confirmation. Regrettably, we are no longer able to deliver to the EU (including Northern Ireland); see further details at the bottom of this page.
We despatch Royal Mail and Parcelforce domestic & international orders the same day for orders approved before 3pm (UK time) on a working day (Monday to Friday inclusive). We despatch DPD international orders the same day for orders approved before 10.30am (UK time) on a working day. We despatch DHL international orders the same day for orders approved before 12.30pm (UK time) on a working day. At weekends, on UK public holidays and after the relevant cut off times above on a working day, accepted orders are processed and despatched during the next working day (Monday to Friday). We shall email you with the tracking number once we have despatched your package.
Despite our endeavours to despatch quickly, delivery times can end up being longer than the stated aimed for delivery times during busy periods (e.g. Christmas) and due to local customs house delays. Regrettably, these are beyond our control. Please note that most postal and courier services have amended the way they deal with packages requiring a signature since COVID-19.
England, Scotland & Wales:
Royal Mail Signed For. 2-3 working days delivery aim from day after despatch. Free delivery.
Royal Mail Tracked 24 with Signature. Order by 3pm (Monday to Friday) for next working day delivery aim (Monday to Friday). £5.20. Unavailable currently.
Royal Mail Special Delivery Guaranteed Next Working Day (Monday to Friday) by 1pm. Order by 3pm (Monday to Friday). £8.75. Unavailable currently.
Royal Mail Special Delivery Guaranteed Saturday by 1pm. Order by 3pm (Monday to Friday). £14.22. Unavailable currently.
Australia (DDU):
DPD. 5-10 working days delivery aim from day after despatch. Shipping is £33.
Bahrain (DDU):
DPD. 3-9 working days delivery aim from day after despatch. Shipping is £21.
Bermuda (DDU):
Parcelforce. 6+ working days delivery aim from day after despatch. Shipping is £34.
Brunei (DDU):
DPD. 6-11 working days delivery aim from day after despatch. Shipping is £28.
Canada (DDU):
DPD. 3-9 working days delivery aim from day after despatch. Shipping is £25.
Hong Kong (DDU):
DPD. 3-8 working days delivery aim from day after despatch. Shipping is £14 or free for orders of 2 or more pocket squares.
Israel (DDU):
We are unable to deliver to Israel currently due to the ongoing conflict.
Japan (DDU):
Royal Mail International Tracked & Signed. 5-10 working days delivery aim from day after despatch. Shipping is £12 for orders of 1 or 2 pocket squares or £17 for 3 or more pocket squares.
DPD. 7-11 working days aim from day after despatch. Shipping is £27.
Malaysia (DDU):
Royal Mail International Tracked & Signed. 6-10 working days delivery aim from day after despatch. Shipping is £12 for orders of 1 or 2 pocket squares or £17 for 3 or more pocket squares.
DPD. 4-10 working days aim from day after despatch. Shipping is £23.
New Zealand (DDU):
Royal Mail International Tracked & Signed. 5-10 working days delivery aim from day after despatch. Shipping is £13 for orders of 1 or 2 pocket squares or £19 for 3 or more pocket squares.
Parcelforce. 6+ working days aim from day after despatch. Shipping £34.
DPD. 4-10 working days aim from day after despatch. Shipping is £45.
People's Republic of China (DDU):
DPD. 4-9 working days delivery aim from day after despatch. Shipping is £17.
Singapore (DDU):
Royal Mail International Tracked & Signed. 6-10 working days delivery aim from day after despatch. Shipping is £13 for orders of 1 or 2 pocket squares or £19 for 3 or more pocket squares.
DPD. 5-10 working days aim from day after despatch. Shipping is £15.
South Africa - Eastern Cape, Free State, Gauteng, KwaZulu-Natal & Western Cape (DDU):
DPD. 4-9 working days delivery aim from day after despatch. Shipping is £17.
South Korea (DDU):
Royal Mail International Tracked & Signed. 5-10 working days delivery aim from day after despatch. Shipping is £12 for orders of 1 or 2 pocket squares or £17 for 3 or more pocket squares.
DPD. 4-10 working days aim from day after despatch. Shipping is £26.
Switzerland (DDU):
Royal Mail International Tracked & Signed. 3-7 working days delivery aim from day after despatch. Shipping is £10.20 for orders of 1 or 2 pocket squares or £13 for 3 or more pocket squares.
Taiwan (DDU):
DPD. 4-10 working days delivery aim from day after despatch. Shipping is £19.
United Arab Emirates (DDU):
DHL. 5+ working days delivery aim from day after despatch. Shipping is £46.
Parcelforce. 6+ working days aim from day after despatch. Shipping £34.
United States of America (DDU):
Royal Mail International Tracked & Signed. 6-9 working days delivery aim from day after despatch. Shipping is £12 for orders of 1 or 2 pocket squares or £19 for 3 or more pocket squares.
DPD. 4-7 working days from day after despatch. Shipping is £24.
Taxes, Duties and Clearance Charges
Where delivery is outside of the UK, you may be liable to pay customs duties, sales taxes (VAT), clearance charges and surcharges once the package reaches your country as goods and services are provided to you on a DDU basis (Delivery Duties Unpaid). If applicable, these are payable to the courier before delivery. Contact your local customs office for further information. Please also note that items delivered outside the UK may be inspected by the local customs office. F For Freddie Limited trading as Otway & Orford is unable to take responsibility for any customs duties, taxes, clearance charges and surcharges or advise on them.
Delivery Restrictions
Whilst we deliver internationally, we do not deliver everywhere. Sadly, we are no longer able to deliver to the EU (including Northern Ireland) due to recent legislation that for many small brands like us is prohibitively expensive and overly complicated to comply with. A small part of being unable to deliver everywhere is due to reasons of conflict, fraud, embargo or political and other extenuating circumstances in some countries and regions within countries. We are unable to deliver to PO boxes in any country or to BFPO addresses. We apologise for any inconvenience and disappointment this may cause.
Returns Policy
Details of our Returns Policy can be found at Returns Policy.